Frequently Asked Questions
Everything you need to know about your Power Plate journey.
What is the standard shipping timeframe for Power Plate orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location and the size of the equipment.
Do you offer professional installation for home units?
Yes, we offer White Glove Delivery and assembly services for our larger models. You can select this option at checkout to have our certified technicians set up your device.
What is your return policy for fitness equipment?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied, you can return your Power Plate in its original packaging. Please note that return shipping fees and a restocking fee may apply.
Does my Power Plate come with a warranty?
Every Power Plate unit comes with a comprehensive manufacturer's warranty covering parts and labor. The duration varies by model, typically ranging from 1 to 3 years.
Are there financing options available for larger purchases?
We provide flexible payment plans through our financing partners, allowing you to pay in monthly installments. You can check your eligibility during the checkout process without affecting your credit score.
How do I access workout programs for my new device?
All customers get access to the Power Plate App, featuring hundreds of video-led workouts, training tips, and recovery protocols tailored to your specific model.